We have worked for many Facility Managers throughout the KC Metro Area and have tremendous respect for the job you do. Most seem to enjoy the responsibility, and some make it look easy, but it must be tough to stay locked into “problem solving” mode on a 24/7 basis. Over the last 13 years, we have developed many friendships within the FM industry and listened as you shared stories about horrible service, poor quality, lack of communication and ever-increasing costs from service providers who don’t seem to care. We listened closely and learned a lot!
Although we have a pretty good reputation for quality & service, we decided earlier this year that it was time for us to take our customer experience to a whole new level. Our first step was to closely evaluate and refine our operations to create a more client convenient environment. The result of these actions is a more transparent approach to project management, maximum quality control and specialty service programs with budget friendly solutions for the most common problem areas in commercial buildings.
We then develop a schedule that allows restrooms to stay open and available for use during normal hours of operation, with work typically occurring after hours. Each day, at the same time, our quality control person will visit the site and evaluate progress to insure we are on schedule and providing the best quality of work possible. Our client knows in advance when QC will occur and is always welcome to participate in these daily inspections. A daily progress report with key areas of interest and recommendations is then copied to our project team leader, the customer and our RETROPROS management team. This eliminates surprises and supports a pro-active approach to completing the project as efficiently as possible.
Earlier this year we soft launched this program and the response has been amazing! More information will be made available as we update our website and complete our program spec sheets. As always, we sincerely appreciate the opportunity to serve and know you are the reason for our continued success.
We will always do what we say, own our work and make you look good!